In this episode, I speak with Dr. Roger Gerard about leadership’s important role in employee engagement. He walks us through 3 types of employees a leader may encounter - the cynic, the apathetic, and the naysayer - and how to lead each.

Roger gives us 5 simple promises leaders need to make and keep to be effective.

This week, I’m talking about the stages of group development — what is necessary (and inevitable) for a team to grow, face up to challenges, tackle problems, find solutions, plan work, and deliver results. This work is based on the research of Bruce Tuckman from 1965, who hypothesized that, along with these factors, interpersonal relationships would create an effective group function.

A difficult employee is a term used to describe a person who acts in a careless, unprofessional, or irresponsible manner in the workplace. It is easy to get into a victim/villain mode with a difficult employee—thinking that they are intentionally doing the things they are doing to “get you” as the boss. This type of thinking puts you as the supervisor in a helpless, disempowering position with the difficult employee having power over you. So, how do we manage difficult employees? Let’s talk about it.